This service aims to empower you to make choices about how you would like to resolve your dispute. It involves an initial call or email exchange so you can tell us what the problem is. We will discuss with you whether we can help. This service is free and confidential.
During your pathways discussion we will work out whether our legal services can help. We aim to complete this process within a few weeks.
We know that getting started on a formal legal process can be challenging so we developed Pathways to Resolution. We start with this so that you understand your options. We know people want problems solved quickly but often do not understand the options available to them so they can make an informed choice about which pathway to follow.
Our team has been involved in tens of thousands of disputes with ACC. We use our expertise to talk to you about their options and what might work.
We talk about why we often recommend appointing us as lawyers will help. We will explain that most disputes are resolved through negotiation with ACC, but if there is no agreement you can continue to the more formal review process.