Treatment providers can learn about our services and how to engage with us here. You can contact us to talk about how we can help with your patients.
Helping get answers for your patients
Every year, between 100,000 and 200,000 patients across Aotearoa receive an adverse decision from ACC. The implications of these vary significantly from life-changing decisions on cover for treatment injury or asbestosis to decisions on the number of home and community support services, but they all have one thing in common. The person asked for some help and this was declined. This can be a stressful and isolating experience. We also know that disputes and the associated stress and loss of support from ACC can significantly impact patients' rehabilitation.
Our experience shows that if we can resolve the dispute promptly (even if it is not in the patient's favour but they understand and accept the decision), we can have a positive impact on a patient's experience and their rehabilitation. We've designed a system where we can advocate for the patient and use a consensus-based process to meet with ACC to resolve the dispute. It allows for prompt resolution and for people to focus on what is important, rather than the "fight with ACC" that the disputes can become.
We have developed an expert evidence process with The Know Co to help speed up the process caused by delays in accessing medical evidence. To help with this, your patients may ask for you to send their information through to us.
If you need any further information or to talk to us about your patient's case, please call us on 0800 222 529 (0800ACCLaw)and we will answer any questions and help you send information through to us.
We encourage you to get in touch with us to discuss any concerns you may have as we work together towards improving the resolution capacity and capability system-wide.