During 2024 and 2025, we worked closely with The Know Co to develop solutions to long standing access to justice barriers in the ACC jurisdiction.
Working with the sector to realise our vision
We cannot bring our vision to life alone. We can only do this by working with others to ensure that the necessary services are available to our clients.
We have worked with The Know Co to develop access to:
Access to an early neutral technical specialist reports where we use an independent, neutral person to evaluate your case and make recommendations in relation to expert evidence.
Access to expert evidence so people involved in disputes can make decisions about the dispute based on independent expert evidence.
The use of a digital system to improve access to justice.
In 2026, we will be working with other organisations to develop and pilot additional services and then make them available to our clients and others in the sector. Services that we are working on in 2026 include:
Access to the law so people involved in disputes are talking about the same thing, for example, the same legal text of a statute and the same relevant case law
Peer support service for people who need support to access the dispute resolution system and legal process